Glenn Fannick points to an article on the Beeb's website about blogging and the impact on business. The article highlights a company called Customer Communications which appears to offer a number of blog/social media services:
Social Media Reporting & Analysis
Do you know what consumers are saying about your business?
We provide specially tailored business intelligence reporting that gives you an unique insight to how your company is perceived by the millions of bloggers, podcasters and users of wikis, newsgroups and messageboards.
Consumer Trend MiningReal people are giving their opinions about consumer trends and products for free on blogs, podcasts and other collaborative social media. Tapping into their opinions can give you a better understanding of your brand than any focus group. By scanning social media, we keep an ear to the ground on the next consumer trend that could impact your business.
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