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October 20, 2007

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dick costolo

Hi there, FeedBurner is neither dead, wounded, or suffering from mild allergies. There's probably some simple explanation for what you're seeing, like a configuration change in your blog's feed setup or possibly one of the third party aggregators has stopped polling your feed. Make sure you are a) using the FeedBurner integration in Typepad correctly, b) that your feed is valid (login to FeedBurner, go to Troubleshootize and see if FeedMedic says your feed is invalid), c) check your feedburner stats and see if a particular aggregator has stopped showing up that might explain the temporary drop in numbers. We'll separately poke around and see if we find anything rattling around under your feed's hood.

Not only are we not dead, we are working on a ton of integration items now which will hopefully provide lots of new benefits for publishers across the board.

dick costolo

Ok, two things, if you previously had redirection enabled within Typepad (redirecting your source feed to feedburner so that you see ALL your subscriber statistics), that is not enabled right now, so people subscribing to your original typepad feed will not show up in your FeedBurner stats. More on redirection here:
http://blogs.feedburner.com/feedburner/archives/2006/06/your_feedburner_1.php

Secondly, there's been an intermittent problem with Typepad source feeds over the past week or so that causes them to come up looking blank thanks to a malformed character of some sort. Typepad is working on a permanent fix for this, I believe. More on that issue here:
http://forums.feedburner.com/viewtopic.php?t=17123

Matthew Hurst

Dick - thanks for looking in to this. Unfortunately, according to TypePad, my feed is wired up with FeedBurner (I turned this on as soon as the feature was available and have never touched the setting). The only option that TypePad gives me here is to *disconnect* the feed. So it sounds like there is a disconnect somewhere. Either TypePad is incorrect and someone or something has changed a setting without my permission, or your information is incorrect.

Any thoughts on where we can go from here?

Alexandre Rafalovitch

Matthew,

There is something very wrong with your feed when looked at from Google Reader. The entries show up as plain text instead of html, so all content is intermingled with the tags. It started around 2 weeks ago.

Also - still in google reader - your feed has been periodically republished with old entries showing up over and over again. Looking back at it now, it seems that the same entry would show up as broken html (as above) and then a day later as normal, readable entry.

That could cause some people want to unsubscribe. Or it might be a symptom of something else.

If you can't reproduce it yourself, email me and I will make some screenshots of what I see.

Nathan

I don't know, your feed looks fine to me from Google Reader. In fact, over the past few days, I've had the opposite of you... more subscribers than usual.

Gerald Buckley

Really sorry about your FeedBurner dilemma but I dunno... I think I'll diagree on your blueprint analogy. I've downloaded plenty of ready to roll open source stuff. Don't know which open source store you've been giving your patronage... My stuff usually comes with keys in the ignition and fully fueled and getting really fine mileage.

(Thinking Apache, MySQL, Ruby and the like... Server class Mac builds of course)

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